Returns & Refunds
Our aim is to make sure you are happy with your purchase from Murasaki Cosmetics. If your purchase didn’t meet your expectations, you have up to 14 days from the date of receiving your order to return unused item(s) to us in order to receive a full refund or an exchange.
In order for the return to be accepted, it must respect the following rules:
- For hygiene reasons, the product can’t be returned after it has been used or opened. If the hygiene seal or tags are removed, the purchase is definite.
- The product(s) has to be sealed in its original packaging, including the protective cellophane or labels (if any) - if the product box has no mark or seal, you must keep intact the box, or any other packaging.
- Shipping fee for returns are at the customers own cost.
- Save your tracking code link as proof of shipping.
After receiving the product(s) back you will get a confirmation e-mail. If you proceed accordingly to all the information and the product(s) are received by us sealed and in their original packaging, we will review the case within 5 working days. If the terms are approved, your refund will be processed within 5-10 working days.
Please contact our Customer Service via Messenger or send an e-mail to firstname.lastname@example.org before returning any goods.
We need you to let us know the order number, the item(s) you want to return and also provide a small explanation of the situation to our e-mail, attaching photos (if necessary). We will provide you with instruction and all the necessary information needed to arrange the return.
Note that all expenses made for returns such as shipping fee is on the customers’ own cost.