Shipping Policy Murasaki Cosmetics
As soon as your order has been shipped, you will receive a confirmation e-mail with a track&trace number. If you didn’t received an e-mail with tracking information, please remember to check your SPAM folder, as your mail server might forward it there.
Shipping rates:
| Netherlands | €5,95 - free over €40 |
| Belgium & Germany | €9,25 - free over €60 |
| Austria | €15,50 - free over €100 |
| Bulgaria | €22,50 - free over €150 |
| Croatia | €19,00 - free over €130 |
| Cyprus | €32,50 - free over €210 |
| Czechia | €15,50 - free over €100 |
| Denmark | €16,50 - free over €110 |
| Estonia | €27,00 - free over €175 |
| Finland | €22,00 - free over €150 |
| France | €15,50 - free over €100 |
| Greece | €24,00 - free over €160 |
| Hungary | €18,00 - free over €120 |
| Ireland | €20,00 - free over €140 |
| Italy | €16,50 - free over €110 |
| Latvia | €26,50 - free over €175 |
| Lithuania | €26,50 - free over €175 |
| Luxembourg | €13,00 - free over €80 |
| Malta | €29,00 - free over €190 |
| Monaco | €16,50 - free over €110 |
| Poland | €15,50 - free over €100 |
| Portugal | €19,00 - free over €130 |
| Romania | €18,50 - free over €125 |
| Slovakia | €18,00 - free over €120 |
| Slovenia | €18,00 - free over €120 |
| Spain | €18,50 - free over €125 |
| Spain - Santa Cruz de Tenerife | €39,00 - free over €270 |
| Sweden | €22,00 - free over €150 |
Non EU
| Norway | €29,85 - free over €200 |
| Switzerland | €29,85 - free over €200 |
We work with several well known carriers as in PostNL, DHL, DPD and UPS. All our shipments include a track&trace number so you can follow your package.
Murasaki Cosmetics are committed to selling only high-quality original Japanese brand products. We employ several quality checks before a product is processed and shipped. If any concerns arises regarding your order (e.g. you have received a wrong or damaged product), contact us within 14 days of receiving the order. Please do so to be eligible for a free exchange with the same product, similar product or refund. In the case of a refund, we will be able to issue your full refund within 14 days of us receiving the wrong or damaged product.
The shipping fee for returned orders will be the responsibility of the customer.
Orders will be sent to the delivery address that you have submitted in your order form. Murasaki Cosmetics is not responsible in any way for any delays in delivery, lost or missing packages or any other errors made by the carrier. Murasaki Cosmetics is not responsible in the event that delivery is rejected for any reason or considered undeliverable because of an invalid shipping address. If the package is returned to Murasaki Cosmetics due to the customer not picking up the package at a delivery point, the shipping fee for resending the order will be charged on the customer.
For more information about returns, see our Return Policy page.