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Shipping Policy Murasaki Cosmetics

All orders will be shipped from the Netherlands. The estimated delivery time will depend from which country you order. After the payment has been confirmed, your order will be processed and we make an effort to ship your order the same day if your order is made before 3pm (this excludes weekends and national holidays). In the Netherlands your order should be delivered the next day. During the holiday season shipping time may take longer. There can always be exceptions e.g. extreme weather conditions, overload at couriers due to Covid-19 etc.

As soon as your order has been shipped, you will receive a confirmation e-mail with a track&trace number. If you didn’t received an e-mail with tracking information, please remember to check your SPAM folder, as your mail server might forward it there.

 
Shipping rates:

Netherlands €5,95  -  free over €40
Belgium & Germany €9,25  -  free over €60

Austria €15,50  -  free over €100
Bulgaria €22,50  -  free over €150
Croatia €19,00  -  free over €130
Cyprus €32,50  -  free over €210
Czechia €15,50  -  free over €100
Denmark €16,50  -  free over €110
Estonia €27,00  -  free over €175
Finland €22,00  -  free over €150
France €15,50  -  free over €100
Greece €24,00  -  free over €160
Hungary €18,00  -  free over €120
Ireland €20,00  -  free over €140
Italy €16,50  -  free over €110
Latvia €26,50  -  free over €175
Lithuania €26,50  -  free over €175
Luxembourg €13,00  -  free over €80
Malta €29,00  -  free over €190
Monaco €16,50  -  free over €110
Poland €15,50  -  free over €100
Portugal €19,00  -  free over €130
Romania €18,50  -  free over €125
Slovakia €18,00  -  free over €120
Slovenia €18,00  -  free over €120
Spain €18,50  -  free over €125
Sweden €22,00  -  free over €150



We work with several well known carriers as in PostNL, DHL, DPD and UPS. All our shipments include a track&trace number so you can follow your package.

Murasaki Cosmetics are committed to selling only high-quality original Japanese brand products. We employ several quality checks before a product is processed and shipped. If any concerns arises regarding your order (e.g. you have received a wrong or damaged product), contact us within 14 days of receiving the order. Please do so to be eligible for a free exchange with the same product, similar product or refund. In the case of a refund, we will be able to issue your full refund within 14 days of us receiving the wrong or damaged product.

The shipping fee for returned orders will be the responsibility of the customer.

Orders will be sent to the delivery address that you have submitted in your order form. Murasaki Cosmetics is not responsible in any way for any delays in delivery, lost or missing packages or any other errors made by the carrier. Murasaki Cosmetics is not responsible in the event that delivery is rejected for any reason or considered undeliverable because of an invalid shipping address. If the package is returned to Murasaki Cosmetics due to the customer not picking up the package at a delivery point, the shipping fee for resending the order will be charged on the customer.

For more information about returns, see our Return Policy page.

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